Use of mobile voice and data services has exploded in recent years, with PDA and smartphone technology growing increasingly sophisticated and more subscribers seeking advanced features such as Mobile TV and Video on Demand. Mobile voice and video delivery is highly susceptible to network impairments, and the complex topology of modern wireless networks can make it difficult to locate and diagnose quality problems when customers are affected.
Telchemy provides scalable solutions for real-time monitoring and advanced remote troubleshooting of mobile voice and video quality, using compact software agents that provide continuous performance feedback from every user handset and from key points across the service provider network.
Telchemy's reporting agent software allows service providers to analyze and troubleshoot the performance of user data traffic in both directions across the 3G network. Telchemy agents can be embedded into each user handset, deployed as high-performance mid-stream probes at key points in the service provider network, or a combination of both for a true end-to-end view of 3G performance.
With the advent of high-speed 4G wireless networks, consumer demand for mobile features such as VoIP, high definition video, and networked gaming continues to explode. Telchemy's monitoring and testing agent software helps ensure the consistent high performance of 4G/LTE voice and video services at each user handset and across the provider network.
Telchemy's monitoring agent software provides continuous feedback on video quality and performance to service and content providers. Deployed in key locations in the provider's network, Telchemy's distributed passive and active agents monitor end-to-end service levels and provide advanced warning of potential problems that may degrade the quality of mobile TV broadcasts.
As mobile phones become more powerful, adding live video to voice calls will become increasingly popular. Telchemy's embedded software agents can be integrated directly into mobile handsets for real-time performance monitoring of both voice and video, allowing quality reports to be sent directly from subscribers to the service provider.