Telchemy’s mission is to be the leading provider of performance management technology for new generation IP-based voice and video services.

Telchemy’s technology enables service providers, major enterprises and government organizations to efficiently deploy and use IP-based voice and video services. Our distributed software products provide cost-effective real-time performance monitoring and management of voice and video services, allowing problems to be quickly identified and resolved and allowing more voice and video traffic to be supported, maximizing service revenues and minimizing operating costs. We are guided by our belief that future networks will become self-healing and self-managing.

Telchemy, Incorporated was founded on August 12th, 1999 by Dr. Alan Clark. Dr Clark has been actively involved in Quality of Service, network performance, packet voice and network management since working at British Telecom in the mid-1980's. He managed research work on Voice over ATM, Voice over Frame Relay, QoS Management, Broadband Services Management and led the team that developed the architecture for British Telecom's next generation management platform.

The first product concept - VQmon® - was developed in early 2000, as a result of an identified need to monitor the quality of live Voice over IP calls. As part of Alan’s PhD research related to the performance of network protocols over burst error channels, he knew that IP networks would tend to exhibit bursty packet loss. This raised the question of, how would people react to calls with time-varying quality? Alan combined an efficient method of measuring how lost packets were distributedin time on a Voice over IP call with a perceptual model that reflected the human element, and called the resulting algorithm “VQmon”.

Early potential customers were enthusiastic (three offered to invest in the new startup!) and Telchemy started to gain some momentum. Telchemy moved into its first office in Suwanee, GA in January 2001 and in May 2006 moved to a new larger office in Duluth, GA.

Telchemy introduced the first release of VQmon in May 2001, signed first customers in July 2001, and by November 2009 had sold 50 million units of VQmon.

Telchemy's Founder and CEO, Dr. Alan Clark, has over 35 years of industry experience, most of which has been within the telecom and networking industries.  During the 1970s he worked in the military electronics field, and then returned to college to study data communications and information theory.  His PhD work focused on the development of a high performance data compression algorithm (later adopted by ITU as V.42bis) and performance modeling of data communications protocols over channels with time varying impairments.  His research work included extensive work in image processing, computer vision, expert systems, quality of service and network performance analysis. 

Alan was a system architect with British Telecom, and led the initial architecture team for BT's next generation management system (Concert). He joined Dowty Communications in 1989, led Dowty's Voice over Frame Relay and ATM development activities, and was responsible for strategic marketing/ product strategy, business development and ATM/ Network Management/ QoS technology research.  In 1993 Alan joined Hayes as VP Technology and later CTO, and played a leading role in the development of integrated voice/data modem standardization.  He left Hayes in 1998 and founded Telchemy in 1999. 

Alan has 20 granted patents and plays a leading role in VoIP and IPTV performance management standards development; he was an author for RFC 3611 (RTCP XR), RFC 6035 (SIP RTCP Summary Reports), and RFC 6390 (Guidelines for the definition of metrics) in IETF, and was co-chair of the PMOL Working Group.

Telchemy Patent Portfolio

Frost and Sullivan's "Movers and Shakers" interview with Alan Clark