IPTV continues to grow in popularity as service providers and subscribers alike discover its many benefits and capabilities, including enhanced interactive programming, video-on-demand, and converged services such as on-screen caller ID. However, IPTV quality is highly sensitive to a variety of network impairments such as packet loss and "jitter," and the increasing bandwidth requirements of high definition video streams can strain existing network resouces.
Telchemy provides advanced monitoring and testing solutions that enable service providers to maximize the quality of IPTV services, reduce the number of costly truck rolls, and minimize customer churn.
Telchemy's passive monitoring agents provide real-time quality feedback from every Triple Play subscriber premises and can automatically generate alerts when video or voice performance thresholds are reached. Downloadable active test agents can be used to quickly prequalify new customers for service and more easily troubleshoot problems affecting existing subscribers.
Digital cable offers improved, high definition picture quality to residential subscribers, but is not immune to picture quality degradation from a number of potential network and equipment-related sources, both in the provider/transport network and on the customer premises. Telchemy's distributed performance management software allows cable providers to monitor every channel and every subscriber, and to quickly locate and precisely identify the source of performance problems.
Telchemy's monitoring agent software can be integrated directly into mobile handsets, providing continuous feedback on video quality and performance to service and content providers. Deployed in key locations in the provider's network, Telchemy's distributed passive and active agents monitor end-to-end service levels and provide advanced warning of potential problems that may degrade video quality.
Telchemy's-based performance management software integrates easily with desktop video client software, video head-end equipment, and mid-stream network devices—providing real-time monitoring of streamed video performance during webcasts, long-distance training sessions, and a wide range of other applications.