of Triple Play Subscribers
Today's converging network environments now enable many service providers to build and secure their customer base by offering bundled voice, video, and data services at discounted rates. Subscribers may be tempted by the cost benefits and value-added features available with Triple Play service—but if picture or call quality suffers, the blame will quickly fall on the sole service provider even when the problem is on the customer LAN. Every lost Triple Play customer is a considerable loss of revenue that may not return.
Voice over IP is highly susceptible to quality degradation caused by network conditions, and IP video even more so. Telchemy's advanced performance management software solutions provide continuous quality feedback from the customer premises, allowing service providers to detect even transient, difficult-to-locate problems and providing a clear, 24x7 view of VoIP and IPTV QoE for every subscriber.
SQlive™ is a compact drop-in software solution for IP video performance monitoring that can be installed on or embedded into a range of CPE—including IPTV set-top boxes—to obtain real-time quality feedback from the customer premises and perform advanced remote troubleshooting.
VQmon®/EP is a powerful software VoIP performance analysis agent designed for integration into cable MTAs, IP phones, media gateways, ONUs, residential gateways, mobile handsets, traditional TDM gateways, and hybrid IP/TDM systems. VQmon/EP non-intrusively monitors each user's service quality and generates both RTCP XR (RFC 3611) reports and SIP RTCP Summary reports (RFC 6035) that allow service providers to quickly pinpoint the source of performance problems.
SQmediator® is a sophisticated performance management application for Voice over IP that collects, correlates, and analyzes QoS/QoE reports sent by VoIP endpoints and probes, including Telchemy's SQprobe®. SQmediator's intuitive dashboard web UI features interactive Flash charts that provide real-time access to call quality reports, alerts, and rapid problem diagnosis for every customer VoIP call.
DVQattest® is an active testing and troubleshooting solution utilizing compact software test agents that can be easily downloaded to residential Triple Play subscriber desktops to perform a range of configurable tests. This system enables service providers to perform fast pre-deployment testing of new subscriber throughput and service quality, and supports advanced remote problem diagnosis that can help reduce the number of costly truck rolls.
For more information, see the free Application Note Managing IPTV Performance or contact us.