| DITECH
COMMUNICATIONS ANNOUNCES INTEGRATED VOICE QUALITY
MANAGEMENT FOR MOBILE NETWORKS
With VQM™ Performance
Monitoring, Wireless Carriers Can Target Sources of
Quality Impairments with a Measurement Tool that Enables
Continuous Visibility into Actual Customer Calling
Experience
April 5, 2006 – At CTIA, Las
Vegas - Ditech Communications Corporation (Nasdaq:
DITC), a leader in voice processing solutions for
wireless networks, announced the addition of VQM™
integrated voice quality management to its VQA™
suite of quality improvement features designed for
wireless networks. Available on Ditech’s BVP
flex and QVP voice processing platforms, VQM will
enable GSM and CDMA service providers to continuously
monitor the actual calling experience of subscribers
and diagnose voice quality issues that affect customer
satisfaction.
“Customer expectations of
their wireless service have risen dramatically. Studies
such as the JD Power mobile network survey show that
voice quality has become a clear differentiator for
mobile service providers. At the same time, the proliferation
of handsfree kits and VoIP are introducing quality
impairments that are outside the control of the wireless
carrier’s network, but for which wireless carriers
are blamed,” said Tim Montgomery, Ditech’s
president and CEO. “With VQM, carriers have
remarkable visibility into actual call quality, enabling
them to turn the customer call experience into a key
network performance indicator.”
Ditech’s VQM solution introduces
the ability to measure a comprehensive range of voice
quality impairments including echo, background noise
and speech level on every call in the network. Similar
to Ditech’s Packet Voice Processor, VQM on Ditech’s
mobile voice processing platforms also provides perceptual
quality scores for each call using Telchemy's VQmon(TM)
technology, an extended form of the ITU-T G.107 E-model.
Overall, VQM provides operators with a concise and
trusted metric that makes it possible to consistently
manage the customer experience across the entire network.
About Ditech Communications
Ditech Communications Corporation
is a global telecommunications equipment supplier
for communications networks. Ditech Communications’
voice processing products serve the needs of mobile
and wire-line operators for circuit and packet based
networks. Ditech products include high-capacity voice
enhancement and echo canceller solutions that utilize
advanced software and digital signal processor (DSP)
technology. This combination of software and hardware
allows Ditech Communications to deliver Voice Quality
Assurance™ (VQA™), a robust and cost-effective
solution for voice enhancement that includes both
noise reduction and echo cancellation to provide improved
sound quality on calls made over wireless networks.
Ditech Communications’ VoIP products combine
VQA technology with packet voice processing and security
capabilities to enable carriers to deploy end-to-end
VoIP services across network security boundaries without
requiring network re-architecting. Ditech Communications
(DITC) is listed on the Nasdaq National Market and
is headquartered in Mountain View, California (web
site: http://www.ditechcom.com).
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