Voice over IP offers several advantages over standard telephony, for residential and business users alike: lower costs, increased portability, and a range of new value-added features. The quality of VoIP calls, however, can be degraded by various network and equipment-based impairments that can occur sporadically and are often difficult to locate.
Telchemy's industry-proven performance monitoring and testing solutions provide a complete view of call performance in your VoIP network and help quickly isolate and diagnose problems affecting user-perceived call quality. Our scalable products support proactive service level monitoring, active pre-deployment testing, and advanced troubleshooting in VoIP networks of all sizes.
Telchemy's performance analysis agent software and sophisticated end-to-end management applications give residential VoIP service providers a clear view of call quality as experienced by every subscriber. Powerful troubleshooting capabilities allow support staff to diagnose customer problems remotely and avoid expensive service calls.
Voice over IP offers Enterprise businesses clear cost and convenience advantages over traditional telephony, but can place considerable demand on existing network infrastructure. Telchemy's testing and monitoring solutions are designed to accurately predict the potential impact of a planned VoIP service, and to proactively monitor call quality after deployment.
Hosted PBX / IP Centrex service providers often face difficulty troubleshooting call quality problems that originate behind the customer firewall. Telchemy's distributed agent software provides real-time performance feedback from the customer premises, allowing many problems to be diagnosed remotely without a truck roll.
Voice over IP is a popular option for cable broadband subscribers, but cable telephony service is subject to quality impairments similar to those that affect other access types such as DSL. Telchemy's performance management solutions for cable telephony support real-time quality monitoring and problem diagnosis at the subscriber premises and throughout the service network.
With the advent of high-speed 4G wireless networks, consumer demand for mobile features such as VoIP, high definition video, and networked gaming continues to explode. Telchemy's monitoring and testing agent software helps ensure the consistent high performance of 4G voice and video services at each user handset and across the provider network.