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Communicado Announces Partnership with Telchemy

COSTA MESA, Calif.--(BUSINESS WIRE)--Communicado, formerly known as SyncVoice Communications, a leading provider of management software for converged communications, announced today that it has delivered the industry's only complete solution for guaranteed service delivery for converged communications, Communicado Streamline management as a service (MaaS). The new Communicado Streamline Service Management Platform helps VARs, MSPs and enterprises meet the management objectives for converged communication networks supporting real-time person-to-person communications.

Streamline sets the stage for business to become more mobile and efficient through VoIP without taking on the IT management pain.

Streamline enables businesses to adopt converged communications' mobility benefits without the associated risks and management pain. Starting with a trouble-free transition to VoIP, Streamline augments existing network and application management capabilities with the additional functionality required to satisfy user expectations for quality, real-time person-to-person collaboration including voice. Streamline provides the only risk-free path to the business processes, cost reduction and mobility promised by unified communications.

Streamline is a repeatable, turnkey solution for managed service providers to guarantee service levels for converged communications while creating high-margin revenue for their efforts, said Stephen Rizzone, President and Chief Executive Officer of Communicado. Collaborative applications, such as voice, video and video conferencing, running on converged networks will drive the next 20 years of infrastructure build out and customers want the business benefits of what is sometimes called unified communications.

Unified communications (UC), the combination of presence with voice, video, email, and instant messaging presence, streamlines companies' businesses by making it easier to contact employees, customers, and suppliers through the most appropriate path for the task, wrote Henry Dewing, Principal Analyst, Forrester Research, in the April 2007 independent report entitled "Marketing Unified Communications to SMBs." The report added, SMBs, with limited time, money, and IT and communications expertise, need simple solutions so that they can concentrate on serving customers, not on managing their IT infrastructure.

Streamline Reduces Risk and Maximizes the Value of VoIP as Industry's First Franchised Service Management Offering

Streamline is the industry's first franchised service management offering that removes availability and continuity risks for business while enabling integrators with the platform and service ecosystem they need to play in a value-creating managed service role.

Streamline sets the stage for business to become more mobile and efficient through VoIP without taking on the IT management pain, said Kerry Shih, Founder and Chief Strategist of Communicado. With our position as a market leader in managing the adoption and service strategy of converged communications, we are working with our partners to fulfill the promises of unified communications as an efficient and profitable reality.

Working with VARs or Managed Service Providers (MSPs) to Deliver Streamline

Supporting all major voice platforms, Streamline provides VARs or MSPs a means to prove the benefits of remotely managing the customer's environment for them as a trusted provider of a complete converged communications solution. Communicado offers tools to achieve the highest level of managed service including those to help resellers communicate the value of guaranteed service levels for a monthly fee as opposed to break/fix.

Streamline key features for VARs or MSPs include:

  • A Multi-Customer Portal that Communicado hosts for the reseller, allowing it to monitor and optimize uptime and performance for all of its customers in one highly productive interface.
  • Secure Granted Access that allows IT staff at multiple locations including carrier NOCs to join troubleshooting sessions instantly upon a user's request without the complexity of bridging VPNs.
  • QoS Troubleshooting at the individual voice or video call level to determining which devices or applications are disrupting service.
  • Stream Capture and Replay to isolate multiple application and/or device metrics related to an event's occurrence to understand the source of a problem.

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